Shipping policy

Delivery to Hong Kong

Within Hong Kong, we deliver to Hong Kong Island, Kowloon, New Territories, Tung Chung and Discovery Bay. We do not deliver to the rest of Lantau Island or other Outlying Islands.

Orders are dispatched twice a week from our warehouse, and are delivered around 3 working days. We do not deliver during public holidays or on weekends.

We offer the following delivery options:

• Free in-store pick up: You may choose to collect your order in-person at our shops in Prince’s Building and SOGO Kai Tak. Allow around 3 working days for your order to be dispatched to the store. You will be notified once your order is ready for collection.
• Free shipping: All orders valued at HK$1,000 or above (after promotions, coupons or sales) are eligible for free standard shipping.
• Standard shipping (Hong Kong, Kowloon, NT, Tung Chung and Discovery Bay): A flat fee of HK$100 is charged for all orders valued below HK$1,000. Allow for around 3 working days from the time of purchase for your order to arrive.

*Flagship Store
Landmark Prince’s, Shop 246-247, 2/F, Prince’s Building, 10 Chater Road, Central, Hong Kong.
T: +852 2845 0633 | E: th4@townhouse.com.hk
Mon-Sat: 10:00am-7:00pm
Sun: 11:00am-6:00pm

*SOGO Kai Tak
Shop 9-10, 9/F, Tower I, The Twins, 12 Concorde Road, Kai Tak, Kowloon, Hong Kong
T: +852 3695 0308 | E: th9@townhouse.com.hk
Mon-Sun: 10:00am – 10:00pm

Delivery to Macau

Orders are dispatched twice a week from our warehouse, and are usually delivered around 7 working days. We do not deliver during public holidays or on weekends.

We offer the following delivery options:

• Free shipping: All orders valued at HK$2,000 or above (after promotions, coupons or sales) are eligible for free standard shipping.
• Standard shipping: A flat fee of HK$180 is charged for all orders valued below HK$2,000. Allow for around 7 working days from the time of purchase for your order to arrive.

Delivery to Mainland China

We deliver to most cities in mainland China on orders valued at HK$2,000 or above. All shipping fees are quoted separately depending on destination and weight, and need to be paid for by the customer.

Since international deliveries are handled on a case-by-case basis to ensure items are carefully packed, they take around two weeks to process.

Payments for delivery to China can be settled by PayPal, PayMe or bank transfer.

Costs for returns or exchanges must be borne by the customer.

To order, simply contact us at enquiry@townhouse.com.hk or visit any of our shops.

International Shipping

We deliver within Asia on orders valued at HK$2,000 or above. All shipping fees are quoted separately depending on destination and weight, and need to be paid for by the customer. Any local taxes or customs clearance fees also need to be borne by the customer.

Since international deliveries are handled on a case-by-case basis to ensure items are carefully packed, they take around two weeks to process.

Payments for international orders are accepted by PayPal.

To order, simply contact us at enquiry@townhouse.com.hk